Refund policy

Refund Policy

📑 Eligibility for Refunds

Refunds are applicable only for damaged, defective, or wrongly supplied products.

Claims must be reported within 7 days of delivery with proof (invoice, photos, batch details).

Refunds are not applicable for unsold stock, change of mind, or improper storage by the buyer.

📦 Return Process

Customers must notify our support team before returning goods.

Products must be returned in original packaging with batch numbers intact.

Courier charges for returns are borne by the buyer unless the error is on our side.

💳 Refund Timeline

Approved refunds are processed within 7–14 business days.

Refunds are credited via the original payment method (bank transfer/UPI).

In case of partial returns, refund value is adjusted against the returned goods only.

⚖️ Non-Refundable Items

Opened or tampered packaging.

Products stored improperly (exposure to heat, moisture, contamination).

Expired products not reported at the time of delivery.

📜 Compliance & Documentation

Refunds are issued only against valid GST invoices.

Buyers must provide order details and proof of defect for verification.

All refunds comply with FSSAI, AYUSH, and Drug License regulations.

📧 Customer Support

For refund requests, please contact: 📞 9777027025 📧 support@clickseva.in

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