Cancellation Policy, Shipping Policy & Delivery Policy

1. Order Cancellation by Customer

Before Shipment

Customers may cancel their order for any reason before the order is shipped.

To cancel an order, please contact our customer service team with your order details. If the order is cancelled before shipment, a full refund will be issued to the customer's bank account used during the payment process.

After Shipment

Once an order has been shipped, it cannot be cancelled. However, customers can initiate a return according to our Return Policy.

2. Order Cancellation by BHARAT DIGITAL MART

BHARAT DIGITAL MART reserves the right to cancel any order at its sole discretion for reasons including but not limited to:

• Suspected fraudulent activity.
• Out-of-stock items.
• Incorrect pricing due to typographical or technical errors.
• Issues with the customer's payment method.
• Any violation of our Terms & Conditions.

In such cases, the customer will be notified via email or phone, and a full refund will be processed.

3. Refund Process

• Refunds for cancelled orders will be processed within 5–7 business days from the cancellation date.
• Refunds will be credited to the same bank account or payment method used during the purchase.
• Depending on the customer's bank or payment provider, it may take additional time for the refund to reflect in the account.

4. Non-Cancellable Orders

Customized, personalized, or made-to-order products cannot be cancelled once production has started.

5. How to Cancel an Order

Customers can cancel their order by following these steps:

• Log in to your account.
• Go to My Orders.
• Select the order you wish to cancel.
• Click Cancel Order and follow the instructions.

Alternatively, customers may contact our customer support team with their Order ID.

6. Customer Support

Email: info@bharatemart.online

Website: www.bharatemart.online

7. Policy Updates

BHARAT DIGITAL MART reserves the right to modify or update this Cancellation Policy at any time without prior notice. Updated policies will be published on the website and become effective immediately.

By placing an order, you agree to this Cancellation Policy.

Shipping Policy

We understand the importance of receiving your order quickly and safely.

Orders are generally delivered within 3 business days after dispatch. Delivery timelines are estimates and may vary depending on location, courier service, weather conditions, and other unforeseen circumstances.

Customers are requested to provide the correct shipping address while placing an order. Once an order has been shipped, the shipping address cannot be changed.

Delivery Policy

BHARAT DIGITAL MART normally dispatches all orders within 48–72 hours after order confirmation.

We deliver products across India and internationally through reputed logistics partners such as:

• DHL
• Blue Dart
• India Speed Post
• DTDC
• FedEx
• Professional Couriers
• Other reputed logistics partners

Delivery may take approximately 3–12 working days, depending upon the customer's location.

For customized or made-to-order products, manufacturing may require 15–20 days, depending upon product specifications and quantity.

Delivery timelines mentioned on the website are estimates only and are not guaranteed.

Domestic Orders

The following conditions apply within India:

• Shipping charges will be applicable unless otherwise mentioned.
• Delivery Time: 9:00 AM to 5:00 PM (Monday to Friday)
• Deliveries during public holidays cannot be guaranteed.
• Express Shipping charges are additional.
• Customers are requested to plan their orders in advance to avoid delays.

International Orders

For international shipments:

• Shipping charges vary depending upon country and courier partner.
• Customs duties, taxes, VAT, import charges, or any local government charges are the sole responsibility of the customer.
• International shipping charges are collected based on actual courier costs.
• Express shipping charges are additional.

Mandatory Shipping Information

Customers must provide:

• Full Name
• Complete Address
• City
• State
• Country
• Postal Code
• Landmark (if applicable)
• Mobile Number
• Alternate Contact Number

Incomplete or incorrect shipping information may delay delivery.

Delivery Responsibility

BHARAT DIGITAL MART makes every reasonable effort to deliver products safely and on time.

However, BHARAT DIGITAL MART shall not be responsible for delays or losses caused by:

• Natural disasters
• Floods
• Earthquakes
• Government restrictions
• Strikes
• Accidents
• Courier company delays
• Incorrect shipping details provided by the customer

If the customer is unavailable during delivery, the courier company may attempt re-delivery or ask the customer to collect the parcel from the nearest courier office.

Customs Duty

For international shipments, customs duties, taxes, VAT, import fees, or other government charges shall be paid by the customer and are not included in the product price or shipping charges.

Company Information

BHARAT DIGITAL MART is a digital business platform owned and operated under BHARAT E MART PRIVATE LIMITED.

All services, vendor registrations, product listings, digital marketing services, online promotions, shipping, delivery, cancellation, refunds, customer support, and business operations conducted through BHARAT DIGITAL MART are managed and administered by BHARAT E MART PRIVATE LIMITED.

By using the BHARAT DIGITAL MART website or placing an order, customers, vendors, manufacturers, wholesalers, distributors, retailers, and service providers agree to these Terms & Conditions, Privacy Policy, Cancellation Policy, Shipping Policy, and Delivery Policy.

BHARAT DIGITAL MART reserves the right to update or modify these policies at any time without prior notice. Any changes will become effective immediately upon publication on the website.